Returns & Exchanges
At DRINK GHOST, we want you to be fully satisfied with your purchase; however, due to the perishable nature of our beverages, we can only accept returns on unopened merchandise or reported shipping damages within 14 days of delivery.
Initiate Your Request
Contact our support team at [email protected] with your order number and a brief explanation for the return or exchange.
Documentation of Condition
If your order arrived damaged, please attach clear photos of the outer packaging and the affected product to ensure a speedy replacement process.
Package Your Return
Once approved, securely pack the unopened items in their original shipping box to prevent any breakage during the transit back to our warehouse.
Refund Processing
After we receive and inspect your returned items, we will issue a full refund to your original payment method or ship out your replacement bottles within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing